Order Fulfillment Policy
Order fulfillment of Adamclick is a common necessity that ensures that customer’s satisfaction. Adamclick has proved its order fulfillment policy to be a major source of generation of revenue. Furthermore, it has made the job very simple. Our order fulfillment services have provided us a very effective and productive platform to lead the business to a higher level of status. Our order fulfillment rate is very high, which gives us a competitive edge when it comes to providing the best services to all our esteemed customers.
We take full responsibility on behalf of the seller to ensure that your product is delivered on the expected working day. All the sellers are required to pack the goods and ready for pick up by our assigned courier guy on the same day. This strengthens our commitment to serving every customer on time.
After an order is picked up by our pick up person, it is the sole responsibility of our courier agent to deliver the order in good condition and in a timely manner. If an order arrives with damage, customers can file a claim for return. Please make sure to contain all the original shipping documents and take pictures of the damaged goods. If you fail to properly document, the damage may disqualify you to claim for a return or reimbursement.
In case, delivery is missed from its scheduled time, we will let you know about the new date and time of the delivery.
How will a seller at Adamclick get an order from potential customers?
Adamclick has a seller panel for all its customers. Whenever a customer places an order, it reflects in the seller’s panel automatically.
How long it takes a seller to fulfill the order
When the seller is listed on Adamclick, we tell the seller about their fulfillment time. For more details, you can visit our website and check out the average delivery time for placed orders according to their destinations.
Who will pick the goods from the seller?
Adamclick will bear the responsibility of delivering the goods and services right at your doorstep. We have assigned a courier partner to all our sellers. They will count and pick the goods from the seller and deliver it to you. Sellers need to pack the goods and ready with them on the agreed time. The seller has to ensure the receiving documents, which are signed and stamped by the courier person at the time of picking.
What will be done when the pick is failed?
Seller has to inform us immediately after the pick is missed. We will ensure that the pick is done on the same day or next working day.
How can we pack the product for shipping?
Seller has to pack the goods immediately after the order is received. They have to ensure the proper packaging of goods, so there will be fewer chances of any damage to goods during the shipping process. After the packaging is done, seller has to hand over the bag to the pickup person.
How to raise a request for packaging goods?
Seller has to inform us about the packaging of goods, so we can send in our pick up person on the same day and deliver the product within the expected timeline. We inform the seller about a request to pack the ordered item and be ready for pick up.
What if a customer cancels an order after dispatch by seller?
The dispatched item will be sent back to the seller within the speculated timeline as per contact.
Can a seller appoint his own third party courier agent?
No, as per the fulfillment policy, Adamclick will provide the logistics support to all the sellers.
What if an order is returned?
In case a customer returns an order, a refund will be given minus the shipping charges.